Responsibilities:

• Responsible for: handling guest registration and room assignments
• Accommodating special requests whenever possible
• Handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner
• Resolving customer complaints; assisting customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Canceling room reservations according to procedures; and any other duties, as assigned

Requirements:

• Night shift; 8-hour shift
• Previous customer service experience is required.
• Excellent phone and computer skills.
• Ability to read and speak English.
• Previous experience in a similar position or within a hotel preferred.
• Excellent communication skills both verbal and non-verbal.
• Guest service oriented demeanor is required.
• Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
• Previous cash handling experience preferred
• Hilton: 1 year (Preferred)
• Night Audit: 1 year (Required)